Shipping & Returns

Shipping Charges:
Calculations are based on the gross weight of individual parcels and are calculated automatically on checkout.

Within Australia:
100 to 200gm weight - $5.75; Over 200gm to 400gm - $6.00; Over 400gms - $10.20

International Orders:

Air Mail (4 to 14 business days depending on destination)
Rates vary from country to country as below - note cost may vary slightly on checkout due to currency conversion.

Weight (gms)	Zone A NZ	Zone B Asia Pacific	Zone C USA / Canada / Middle East	Zone D Rest of the world
Up to 250 (1-2 Hanks)	$A7.95	$A9.25	$A10.50	$A12.50
Over 250 up to 500 (1-4 Hanks)	$A12.15	$A14.75	$A17.25	$A21.25
Over 500 up to 750 (1-6 Hanks)	$A16.35	$A20.25	$A24.00	$A30.00
Over 750 up to 1,000 (1-9 Hanks)	$A20.55	$A25.75	$A30.75	$A38.75
Over 1,000 up to 1,250 (1-11 Hanks)	$A24.75	$A31.25	$A37.50	$A47.50

When will my order ship?
Orders will be shipped within 24 hours of receipt of payment, if all items are currently in stock. If an item is out of stock or unavailable, we will contact you. Orders received on weekends will be processed on Monday.

Returns
You can return your yarn for refund or exchange if you find you do not like the colour. To request a refund/return please email or phone us within 7 days of receiving your goods at trejul at coloredjules.com.au or phone (03) 5251 1677 - International 61 3 5251 1677.

Lost or Missing Parcels
Please ensure you provide us with the correct mailing address to avoid loss or misplacement of parcels. If you think a parcel has gone astray, please contact us to find out exact postal date. You may then need to contact your local post office. For expensive items, you can request express post delivery which is traceable, or insurance coverage for international orders.

We do not take responsibility for missing or damaged postal items, but will provide help and advice in dealing with Australia Post.